The Nitty Gritty
Opening Hours
Monday: Closed
Tuesday: 10.00am - 6.45pm
Wednesday: 10.00am - 9.00pm
Thursday: 10.00am - 9.00pm
Friday: 10.00am - 6.00pm
Saturday: 9.00am - 5.00pm
Sunday: Closed
Cancellation & Booking Policy
We understand that you may need to change or cancel your appointment, however, we do ask that you give us at least 24 hours’ notice of any cancellation or changes so that we can offer the appointment to another client. We often have lots of clients on our cancellation list and we wouldn’t want them to miss out! We require a 50% booking fee (which we can take over the telephone, at reception or securely over email) to secure your appointment. Your booking fee will then be deducted from the total cost of your appointment. Please note that our cancellation policy also applies to appointments booked on the day.
We understand that you may need to change or cancel your appointment, however, we do ask that you give us at least 24 hours’ notice of any cancellation or changes so that we can offer the appointment to another client. We often have lots of clients on our cancellation list and we wouldn’t want them to miss out! We require a 50% booking fee (which we can take over the telephone, at reception or securely over email) to secure your appointment. Your booking fee will then be deducted from the total cost of your appointment. Please note that our cancellation policy also applies to appointments booked on the day.
- If the appointment is rescheduled with over 24 hours’ notice, the booking fee will be transferred to the rescheduled appointment.
- If the appointment is cancelled with over 24 hours’ notice, we will refund your booking fee to you.
- If you wish to change the treatment(s) booked with over 24 hours’ notice, there will be no charge.
- If we receive less than 24 hours’ notice of any cancellations, changes or requests to reschedule the appointment, we will retain the booking fee
Arrival Time
We understand that sometimes these things can't be helped, however, where possible, please arrive on time for your appointment as lateness may cause your treatment to be shortened if there is a client arriving directly after you. We do try to avoid this as much as possible by leaving plenty of time between appointments, but please note that in this instance you would be charged for the treatment you originally booked with us.
If part of a booking is changed or cancelled after arrival, the full cost of the treatment(s) will still remain payable upon departure
We understand that sometimes these things can't be helped, however, where possible, please arrive on time for your appointment as lateness may cause your treatment to be shortened if there is a client arriving directly after you. We do try to avoid this as much as possible by leaving plenty of time between appointments, but please note that in this instance you would be charged for the treatment you originally booked with us.
If part of a booking is changed or cancelled after arrival, the full cost of the treatment(s) will still remain payable upon departure
Parking
Ewell Road: Pay & display parking is available between 10.00am - 4.00pm for 70p per hour, the first 30 minutes is free and its a 2 hour maximum stay, outside of these hours, parking is free.
Browns Road: Parking is free, but spaces are limited.
Langley Road: Pay & display parking is available between 8.00am - 6.30pm for up to 4 hours at 70p per hour, outside of these hours, parking is free.
Ewell Road: Pay & display parking is available between 10.00am - 4.00pm for 70p per hour, the first 30 minutes is free and its a 2 hour maximum stay, outside of these hours, parking is free.
Browns Road: Parking is free, but spaces are limited.
Langley Road: Pay & display parking is available between 8.00am - 6.30pm for up to 4 hours at 70p per hour, outside of these hours, parking is free.
